NXT Capture team of trained and certified professionals is available 24/7 to answer your need for technical support, parts replacement, and equipment repair. If the situation calls for an onsite consultation, NXT Capture is ready to help with any of your capture support needs.
With our Customer Care Program, you receive the hardware and software support your capture solution needs, tailored to your attraction’s unique environment and processes. We strive for your maximum return on your investment while minimizing your total cost of ownership.
The Customer Care Program covers all shapes and sizes of systems, with three tiers of contract options: One-Year Warranty, Preferred and Onsite.
|Feature||1 Year Warranty||Preffered||Onsite|
|Service Level Guarantee||•||•|
|Unlimited Technical Phone Support (8 to 8ET M-F)||•||•|
|Priority Help Desk Queue||•||•|
|Advanced Parts Replacement/Repair on Select Equipment*||•||•|
|Warranty Parts Repair/Replacement*||•||•||•|
|Software Updates and Upgrades||•||•|
|Online Service Portal||•||•|
|Annual Business Review||•||•|
Through our Customer Care Program, we provide you with the hardware and software video conferencing support your solutions require for maximum uptime. NXT Capture safeguards your investment and environment with our 24/7 global help desk, software update and upgrades, warranty, and parts repair and replacement.
This optional package can be added to the Preferred or Onsite programs. For companies that require additional support, this selection provides exceptional value.
|Exclusive Coverage Option||Adds|
|Unlimited Technical Phone Support||•|
|Dedicated Support Team||•|
|Account Reporting and Trend Analysis||•|
|Quarterly Account Reviews||•|
|2 hrs Remote Admin Training||•|
Through scheduled visits, NXT Capture’s qualified technicians will check on the operational health of your equipment and remedy any situations that require attention. We will clean or replace Filters, screens and/or replace bulbs if needed and make adjustments where required.
|Scheduled Maintenance Visits||•|
|Dedicated Suport Team||•|
|Test System Functionality||•|
|Clean/Replace Filters and Screens||•|
|Replace Bulbs (if applicable)||•|
|Check Logs (if applicable)||•|